Privacy Policy

We receive, collect and store any information you enter and submit to our website contact forms, or provide us in any other way. In addition, we may use software tools to identify the length of sessions, page response times, page interest and engagement and methods used to navigate away from the page.

 

Any entered stored and collected will only be the information provided by you, the customer, in the effort of contacting us for a quote. If you do not request a quote and submit the enquiry form, your information will not be saved and therefore not be collected by Koala Cookies Melbourne.

 

This information is collected on the basis of fulfilling orders and quotes via email. This information is also collected to ensure that customers have access to us via these measures in the event of needing assistance once receiving an order. This is purely for a historical purpose and unless instigated by the customer, will not be used by us for promotional material or promotions.

 

Our company’s website is hosted by Wix.com. This means that your data is handled by Wix.com’s data storage and databases which are kept on a secure server protected by a fire wall. Due to this and not wanting to place our customers at risk, this is why all payments and secure personal information is obtained external to the website via invoices and personal contact.

 

No contact should come from our website in the form of promotional activity or promotional offers. If you submit an enquiry, be rest assured that any contact will only be regarding your specific order.

 

If you are uncomfortable with us storing your data, please contact us directly via email and we will ensure Wix.com removes you from the page’s storage.

 

We reserve the right to modify this privacy policy at any time, so please monitor frequently. Changes and any clarifications will take effect immediately upon publishing to the website.

If you have any concerns or questions about our privacy policy, please contact:

 

Kate Conway

order.koalacookies@gmail.com

Subject Line: PRIVACY POLICY QUERY

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